Complaints procedure

Envalue has a complaints procedure that oversees the handling of all types of complaints that come to Envalue (both internal and external).

The principle is that complaints are handled confidentially, and that only those persons are informed about (the existence of) the complaint whose position makes this desirable or necessary.

Handling and resolution of complaints
Complaints can be submitted in writing to compliance@envalue.com or by post to:

Envalue B.V.
Attn: Compliance Department
Europalaan 300
3526 KS Utrecht

The complaint will be acknowledged within 2 working days, stating who will handle the complaint. There will be a written substantive response from Envalue within 10 working days.